Thursday, April 23, 2026 | 10:00 AM - 10:45 AM BST

Mainstage, West Hall
From Output to Outcomes: The Next Era of Customer Engagement

The marketing world is drowning in "AI slop" , a relentless tide of machine-generated content that treats attention as infinite and loyalty as disposable. The iconic brands and leaders of the AI era will the ones that use this moment to sharpen their craft and deploy their creativity, using composable intelligence to turn rich data into the meaningful business outcomes that define the next frontier of customer engagement