Founded in 2007, Marketing Decisions is an Australian-based customer engagement agency and proud Braze partner since 2019, with a growing presence across Australia, New Zealand, and the USA. We have partnered with more than 100 Braze customers, including successfully delivering partner-led onboarding for over 70 organisations, helping businesses implement, optimise, and scale their customer engagement programs through strategic consulting, technical expertise, and ongoing success services.
Our team of Braze-certified consultants, solution architects, developers, and designers works with clients across a diverse range of industries, including retail, e-commerce, education, entertainment, media, property, quick service restaurants, financial services, and not-for-profit. From partner-led Braze onboarding and legacy marketing automation migrations to complex enterprise implementations, we provide end-to-end support tailored to each organisation's customer engagement maturity and business objectives.
Our services span Braze implementation, SDK deployment, technical integrations, data strategy and planning, customer journey mapping, lifecycle marketing, campaign execution, HTML email development, Connected Content, custom integrations, creative services, and bespoke interactive experiences. We also provide ongoing managed services, training, and strategic consulting to ensure clients continue to maximise the value of their Braze investment long after implementation.
What sets Marketing Decisions apart is our ability to combine strategic CRM expertise with deep technical capability. With in-house engineering, creative, and customer success teams, we solve complex integration challenges while empowering marketers to build sophisticated, cross-channel customer journeys with confidence. Whether launching Braze for the first time, migrating from a legacy platform, or extending Braze through custom development, we help brands accelerate time to value, strengthen customer relationships, and deliver measurable business outcomes through intelligent, personalised customer engagement.